Legal & Support Terms

Introduction

At Rise Analytics, we are dedicated to delivering AI-powered analytics solutions that help credit unions and financial institutions make smarter, data-driven decisions. As part of our commitment to transparency, security, and compliance, this page outlines our legal policies, support terms, and service agreements to ensure you have a clear understanding of your rights and responsibilities when using our platform.

We strive to provide world-class support and service to our clients through clearly defined agreements that set expectations for system performance, data security, and customer assistance. Whether you are using our SaaS-based analytics platform or on-premise solutions, we have tailored support options to help you maximize your investment and keep your operations running smoothly.

Please review the sections below for details on our Terms of Use, Privacy Policy, and Support Policies.


Terms of Use

By using Rise Analytics, you agree to comply with our Terms of Service, which outline:
  • User rights & responsibilities when accessing our platform.
  • Data security & compliance requirements to protect user information.
  • Usage restrictions & intellectual property protections to ensure fair use.
  • Liability & warranty limitations for Rise Analytics services.


Privacy Policy

Your privacy is a top priority. Our Privacy Policy explains:

  • How we collect, store, and process your data.
  • Your rights regarding data access, modification, and deletion.
  • How we use AI and machine learning in data processing.
  • Our compliance with industry regulations (SOC 1 & 2, GDPR, etc.).


Support Terms

Rise Analytics provides various support tiers to meet the needs of our clients. Below are links to our official Support Terms:

📌 SaaS Support Agreements:

🔹 Trellance SaaS Premium Support Terms 2025 – Includes priority support, extended service hours, and proactive system monitoring.
🔹 Trellance SaaS Standard Support Terms 2025 – Covers standard business-hour support with ticket-based assistance.

📌 On-Prem Support Agreement:

🔹 M360 On-Prem Support Policy 2025 – Defines service levels, maintenance windows, and response times for on-premise installations.


Compliance & Security Commitment

We take data security and regulatory compliance seriously. Rise Analytics adheres to:
  • Annually assessed by AICPA auditors and compliant with SOC-1 Type 2 and SOC-2 Type 2 standards.
  • Annually assessed and certified as a PCI DSS Level 1 Service Provider.
  • Regulatory frameworks (CECL, HMDA, Fair Lending, 5300 reporting) to help credit unions stay compliant.
  • Advanced encryption and data protection measures to safeguard sensitive information.


Need Assistance?

If you have any legal or support-related inquiries, feel free to reach out to us:

(888) 930-2728

We’re here to help you navigate the world of data analytics with confidence.